About us
How is your swimwear sustainable?
Our bikinis are consciously crafted from the highest quality recycled fabrics, sourced from plastic bottles and fish nets dragged from the ocean. Learn more here.
Where is our swimwear made?
Our designs are made in a lovely atelier in Bali specialized in sustainable production. Learn more here.
General
I've just placed an order, where is my confirmation email?
Please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply contact us.
Can I cancel my order?
Yes! You can cancel your order and we will issue you with a credit note. We do not offer refunds for change of mind or orders placed my mistake, even if your order hasn’t been dispatched.
Can I change my order after I've placed it?
Yes, if you email us prior to your order being dispatched we can make amendments providing the stock you want is available.
What if the item I want to change to is sold-out?
We can provide you with a credit note to order the item at a later date when it is next available for sale.
Can I join a waitlist for sold-out items?
We know the feeling of being obsessed with something and not being able to get it yet! Our collection are very limited in quantities making our swimwear unique and exclusive. As a small ethical brand, we also avoid overstocking and overproducing.
Our best advice is to sign up to our email newsletter to stay up to date with all our upcoming restocks and new collection launches. You can do that on the bottom of our homepage.
You can also sign up to our product notifications to be emailed as soon as a particular item is restocked - you’ll find where to do this on the product itself.
Do you sell gift cards?
Yes! That's a great gift idea. You can get a digital gift card here at a range of prices.
Delivery & Returns
Where do you ship?
We deliver internationally.
I just bought my bikini! When will I receive my package?
Congrats! We're so excited for you to receive your new bikini.
We pack and dispatch your orders from our warehouse within 24 hours. If you’ve ordered on a Friday, your order will be packed and dispatched the following Monday.
If you're in France, your order will be with Colissimo as an express delivery and is estimated to take between 2-3 business days.
If you're in Europe,
If you're outside Europe,
How do I track my package?
When you order, you will receive an email confirming the shipment. On this email you can find your tracking number. It is possible to track your order on the website of La Poste or DHL.
Can I exchange or returns items?
If you'd like to return items, please send us an email within 14 days from the day of delivery. Don't forget to indicate your order number and the email address associated with the order. We'll explain you how to proceed.
We request the swimsuit to be returned in its original packaging and condition with the pouch. Unfortunately, if the swimsuit is stained, deteriorated or without the sanitary protection label, we will not be able to take it back.
As per our Returns Policy, we only offer store credits, which can be used to purchase your preferred size/style. If you want any help on sizing or styling using your Store Credit, just get in touch. We’re happy to help!
If an item is out of stock, please sign up for the Product’s “back in stock” email notifications to stay informed on when it will be back! You’ll find this on the product itself on our website.
Please note that return shipping costs are the responsibility of the customer - original shipping charges are non-refundable, and we do not provide free return shipping.
How long is my store credit valid for?
Your store credit is valid for 12 months so you can be sure that if there isn’t something you want to use it on right now, there certainly will be within the year! Your store credit can be used storewide, online only. Happy shopping!
Fit
How do I know what size I am?
You can refer to our Size Guide here. If you need further help, send us an email or an Instagram message at @livin.swimwear and we will provide you with personalized sizing or style advice.
I'm in between sizes? What should I do?
You can refer to our Size Guide here. If you find you are in-between two sizes, generally we do suggest sizing up. If you are still feeling a little unsure please send us an email or an Instagram message at @livin.swimwear and we will provide you with personalized sizing or style advice. If you do email us, be sure to include your measurements for your bust, waist and hips along with the styles you are interested in so we can assist you properly.
Can I try your bikinis or shop anywhere else than your website?
At the moment we are an exclusively online business making our website the only place you are able to purchase our bikinis.
Is there padding on your designs?
No padding or cups are needed in our swimwear as all our designs are made with double-lined thick Italian Lycra. If you still wish to use padding, you can insert your own by making a small incision on the inside fabric.
As the bikinis are made from recycled plastics and fishnets, can it cause skin irritation?
Absolutely not ! There’s a radical purification and regeneration process so the nylon fabric come out as qualitative as virgin nylon and even more resistant. These are the same materials Louis Vuitton, Gucci, Prada… are using. It’s the best quality available on the market and made in Italy.
Care
How do I take care of my bikini?
To ensure long lasting quality we recommend:
◦ Rince your swimwear in fresh cold water as soon as possible after wearing
◦ Lay flat to dry in shade
◦ Not machine wash, iron or bleach. Only hand wash cold with very mild soap
◦ Sun cream, tanning cream, or chlorine can damage and discolour swimwear, so use caution to limit exposure of these products. Be cautious of rough surfaces as this can cause pulling and snagging
Care instructions are also on your tag in the swimsuit!
Got other questions?
If you can’t find the answer to your question here, don’t worry! Just shoot us an email at contact@livinswimwear.com and one of our customer service will get back to you within 1 french business day.
