FAQ
You got questions? We’ve got answers!
THE BRAND
Our bikinis are designed in the South of France, our recycled fabrics comes from Milan and our factory is located on the italian Amalfi Coast.
We strongly believe in the importance of short supply chain production to minimize our environmental impact. By working with local partners in Italy, we can limit the distances traveled by our fabrics and finished products, which reduces our carbon footprint.
From the recyled materials we use to the way we manufacture our products, we make sustainable choices at every step. Learn more here.
YOUR ORDER
Please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply contact us.
Absolutely! You can cancel your order within the first 24 hours to receive a full refund.
Yes, if you email us prior to your order being dispatched we can make amendments providing the stock you want is available.
We can provide you with a credit note to order the item at a later date when it is next available for sale.
We understand the anticipation of wanting something special but not being able to get it just yet! Our collections are produced in very limited quantities, making our swimwear truly unique and exclusive. As a small, ethical brand, we prioritize avoiding overstocking and overproduction.
To stay informed about our upcoming restocks and new collection launches, we recommend subscribing to our email newsletter at the bottom of our website.
You can also sign up for product notifications directly on the product page to receive an email as soon as your desired item is back in stock.
Yes! That's a great gift idea. You can get a digital gift card here at a range of prices.
SHIPPING
We're so excited for you to receive your new bikini.
Orders placed before 1pm will be shipped the same day, those placed after 1pm will be shipped the following day. Please allow a little extra time during the launch of new collections.
If you’ve ordered on a Friday, your order will be packed and dispatched the following Monday.
FRANCE 🇫🇷
If you're in France, your order will be shipped with Amazon Shipping and take between 2 - 3 business days to arrive. Shipping to french overseas departments and territories can take up to 10 - 15 business days with Colissimo and 3 - 5 business days with DHL.
EUROPE 🇪🇺
If you're in Europe, your order will take between 2 - 10 business days to arrive.
INTERNATIONAL 🌍
If you're outside Europe, your order will take between 3 - 10 business days to arrive.
Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.
When you order, you will receive an email confirming the shipment. On this email you can find your tracking number.
No worries, the size of our package is supposed to be small enough to fit in your mailbox.
- Orders shipped with Amazon Shipping or Colissimo don't require a signature upon delivery.
- Orders shipped with DHL require a signature upon delivery but are more flexible. The delivery date can be delayed on DHL website if you're not home.
If a package is undeliverable, the customer will be held responsible for any return and original shipping charges. To prevent this from happening please look out for any delivery attempt notifications and use the 'Track my order' feature located in the confirmation email.
Oh no, that's terrible news...
Unfortunately, from time to time, deliveries can go missing.
We are not responsible for the loss or theft of packages once they have been marked as delivered. We recommend getting in touch with the courier to open an investigation.
We deliver internationally. If your country doesn't appear at check-out, simply contact us.
VAT & import duty charges may apply to countries not within the EU. Any duties associated with international orders are the responsibility of the customer. Please familiarise yourself with your countries regulations as payment of these charges may be necessary to release your order.
Please note that if you refuse to pay the customs duties and taxes and the parcel is returned to us, the shipping costs will not be refunded.
RETURNS & EXCHANGES
If you'd like to return items, please send us an email within 14 days from the day of delivery. Don't forget to indicate your order number and the email address associated with the order. We'll explain you how to proceed.
We request the swimsuit to be returned in its original packaging and condition with its hygienic label, bar code bags and pouch. Unfortunately, if the swimsuit is stained, deteriorated or without the original packaging, we will not be able to take it back.
As per our Returns Policy, we offer the option for exchanges or refunds. If you want any help for choosing another style or size, just get in touch. We’re happy to help!
If an item is out of stock, please sign up for the Product’s “back in stock” email notifications to stay informed on when it will be back! You’ll find this on the product itself on our website.
Please note that return shipping costs are the responsibility of the customer and original shipping charges are non-refundable.
PAYMENT
Our website is 100% secure.
We protect your data with an HTTPS server with an SSL certificate (green padlock on the left of the URL). The transfer of your data and your connection information is secure and cannot be hacked or targeted by malicious software.
Finally, we use Paypal and Stripe for payment, which are the references in terms of security of transactions on the Internet, so you can shop on our shop without any worries.
FIT
You can refer to our Size Guide here. If you need further help, send us an email or an Instagram message at @livin.swimwear and we will provide you with personalized sizing or style advice.
You can refer to our Size Guide here. If you find you are in-between two sizes, generally we do suggest sizing up. If you are still feeling a little unsure please send us an email or an Instagram message at @livin.swimwear and we will provide you with personalized sizing or style advice. If you do email us, be sure to include your measurements for your bust, waist and hips along with the styles you are interested in so we can assist you properly.
No padding or cups are needed in our swimwear as all our designs are made with double-lined Italian Lycra. If you still wish to use padding, you can insert your own by making a small incision on the inside fabric.
CARE
To ensure long lasting quality we recommend:
- Rince your swimwear in fresh cold water as soon as possible after wearing.
- Lay flat to dry in shade.
- Not machine wash, iron or bleach. Only hand wash cold with very mild soap.
- Sun cream, tanning cream, or chlorine can damage and discolour swimwear, so use caution to limit exposure of these products. Be cautious of rough surfaces as this can cause pulling and snagging.
Care instructions are also on your tag in the swimsuit!